- Packages are delivered via Chronopost, a local private delivery service. International deliveries are not permitted.
- Packages are generally dispatched the day after receipt of payment. You will be contacted prior to delivery to schedule a time and date of delivery.
- Signature will be required upon delivery.
- If you prefer same day delivery, an additional cost will be applied. Please contact us should you opt for this method.
- Delivery fees are dependent on the amount you order. It will be Rs200 for any order below Rs4,000 and free thereover. There is no minimum order requirement!
- Packages are amply sized and your items are well-protected. Should there be damage on the product upon delivery, we will gladly replace it.
- For more information regarding the delivery service, please contact us on +230 5985 0954.
Returns & Refunds
- Returns will be allowed, but you will have up to one week to notify us of items you wish to return.
- To be eligible for a return, your item must be in the same condition that you received it, it must be in the original packaging and it needs to have the receipt or proof of purchase.
- We will collect the package, inspect and notify you whether your return has been approved.
- If your return is approved, we will initiate a refund within 2 weeks of receiving the package.
- You will be responsible for paying a collection fee of Rs200 + VAT, unless the fault is ours.
- You will not be exempt of delivery fees should you choose to repurchase or replace the package.
Please do not hesitate to contact us should you have any questions